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Awareness Technologies Refund Policy
If WebWatcher does not perform as advertised, please notify us within 72 hours of your purchase. Our customer support staff is available 24/7 to resolve any issued that you may have. If you have notified us within 72 hours of purchase and our customer support staff is unable to resolve the issue within 3 days of you notifying us, a Full Refund will be issued.
*Please note that you must provide us with reasonable access to resolve your issue and we do not issue refunds for simply changing your mind.
Free Trial Customers:
How to submit a refund request:
*Please review the non-refundable scenarios below before submitting a refund request:
Non-refundable scenarios (WebWatcher for PC & Mac):
Non-refundable scenarios (WebWatcher for Android & BlackBerry):
Non-refundable scenarios (WebWatcher for iOS - iPhone/iPad)
*Third Party applications like Chrome & iOS may publish updates such that WebWatcher may become inoperable for unexpected and undefined periods of time. WebWatcher cannot guarantee 100% up-time for this reason. In the event that service is disrupted by a third party update and lasts for more than a continuous 72 hour period, your WebWatcher license will be pro-rated and extended out for the amount of time effected by this disruption. Customer must request extension of subscription in writing via email to email@example.com within 7 days.
*Please note that the functionality of WebWatcher for iOS is dependent on the availability of data through Apple's iCloud backup service. Data displayed in your WebWatcher account reflects the data in the last available iCloud backup.
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